About Overcome Email Overload with Eudora 5
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About Overcome Email Overload with
Microsoft Outlook 2000
Frequently asked questions
About the author/publisher
Press Room
World Wide Webfoot Press home
Other email material by Kaitlin Duck Sherwood:
A Beginner's Guide to Effective Email
Finding Email Addresses
Why I Don't Like Electronic Greeting Cards
Email Bibliography
Humorous looks at email:
The Dark Side of Web Publishing
Email vs. Letters
Hyphenate or not -- Email or E-mail?
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Overcome Email Overload with Eudora 5
Index
Excerpted from Overcome Email Overload with Eudora 5
Copyright © 2001 Kaitlin Duck Sherwood
Wouldn't it be easier to read this on paper? Buy this book now!
Symbols
-
-
*, emphasizing with
168
-
<> around URLs
184
A
-
actions, filter
-
about
36
-
advanced
49
-
make label
39
-
make priority
50
-
mark importance
50
-
open message/mailbox
49
-
play sound
51
-
addressee list, suppressing 123,
125
-
addresses, policy
231
-
addressing methods
-
responding to
138
-
signaling importance with
197
-
see also Bcc, Cc, and To
-
advTHANKSance visual pun
120
-
alerts, disabling
53
-
ambiguity
-
archiving messages, benefits of
98
-
asterisks
168
-
attachments
-
audience, intended
20
-
auto-responders
-
dangers of
150
-
for blocking strangers
150
-
loops
152,
153
-
out-of-office messages
151
-
web interface to
223
B
-
backwards compatibility
23
-
Bcc:
-
about
123
-
dangers of
123
-
for reducing further traffic
123
-
origin of term
236
-
responding to
138
-
signaling unimportance with
199
-
blacklist
82
-
BLAH BLAH BLAH button
26,
178
-
buttons
C
-
capital letters, using
173
-
categories
-
humor
33
-
one per mailing list
33
-
organizing
-
by project
32
-
by sender
32
-
Cc:
-
dangers of
198
-
origin of term
236
-
responding to
138
-
signaling unimportance with
197
-
chain letters
-
about
129
-
responding to
147
-
starting
130
-
unintended consequences
129
-
classroom exercises
23
-
closing comments
136
-
composing messages, speed relative to reading
135
-
concrete references, see ambiguity
-
conditions, filter
-
about
36
-
combining
46
-
intersects nickname
41
-
confidential material
224
-
context
-
asking questions
161
-
expressing desire
163
-
importance of
156
-
corporate messages
224
-
courtesy responses
139
-
CRM software
221
-
culture, email
217
-
Customer Relationship Management software
221
D
-
debugging filters
56
-
deleting
-
as coping strategy
98
-
junk email
81
-
discouraging responses, see responses
-
discussion, see mailing lists
-
distribution lists, see mailing lists
-
distribution options, see addressing method
E
-
eCRM software
221
-
emailing lists, see mailing lists
-
emoticons
-
about
170
-
in business communications
170
-
training
229
-
emphasis
-
reducing ambiguity
167
-
using asterisks
168
-
EOM
197
-
Eudora
-
backwards compatibility
23
-
versions
23
-
excerpt bars, definition
26,
191
-
exercises, classroom
23
F
-
Fcc:
53
-
filter conditions, see conditions, filters
-
filters
-
about
35
-
actions, see actions, filter
-
corporate support for
223
-
debugging
56
-
definition of
21
-
Filters Window
37
-
for blacklisting
82
-
headers
44
-
manual
-
description of
38
-
for testing
56
-
how to run
47
-
order
61
-
outgoing
39,
53
-
real-world analogy
36
-
recipe for
-
adjusting priority
67
-
blocking pornography
79
-
confirmations and updates
72
-
coworkers
74
-
finding .EXE files
64
-
frequent correspondents
73
-
humor
70
-
junk mail
77
-
mailing lists
71
-
outgoing messages
86
-
people you know
76
-
strangers
85
-
testing
56
-
flame wars
-
Folder Carbon Copy, see Fcc
-
fonts
181
-
formality, for discouraging responses
117
-
format=flowed
191
-
formatting
-
dangers of
179
-
history of incompatibility
177
-
stripping
181
-
forum, see mailing lists
-
Full Name, in group nicknames
125
H
-
headers, showing
26,
178
-
history of email
177
-
hoaxes
-
about
130
-
recognizing
130
-
responding to
146
-
see also chain letters
-
HTML messages
180
-
humor
-
appropriateness
132
-
keyword in subject
132
-
responding to
148
I
-
identifying yourself
199
-
illegal uses of email
129,
230
-
in/out board
222
-
inappropriate messages
-
"me too"
127
-
chain letters
129
-
hoaxes
130
-
humor
132
-
junk email
133
-
providing alternatives to
222
-
intonational grouping
165
-
issues, one per message
205
J
-
jokes, see humor
-
junk email
133
-
reducing
109
-
responding to
136
K
-
keywords, see subject, signal words
L
-
labels
-
color
251
-
column in mailbox
31,
107
-
description of
30
-
editing
250
-
language
-
effect on perceived status
211
-
non-standard
174
-
legibility, history of incompatibilities
177
-
Light mode, description of
23
-
list loops, see mailing lists, loops
-
list server
-
description of
111
-
requesting help
113
-
listbot, see list server
-
listname address
111
-
listserv, see list server
-
long messages, danger of
206
-
loops
M
-
mailboxes
-
finding related messages
104
-
ordering with prefix
35
-
searching
102
-
sorting messages
-
by column
101
-
by multiple columns
101
-
read/unread danger
102
-
reverse
101
-
mailing lists
-
announcement lists
115
-
configuring for replies
219
-
dangers of external subscribers
218
-
definition
242
-
digests
114
-
duplicate messages
220
-
first message
111
-
for geographical areas
219
-
loops
137
-
managing 110-116
-
moderated
116
-
servers, see list servers
-
unsubscribing from
112
-
web interface to
218
-
manual filters, see filters, manual
-
marking done
-
by closing windows
99
-
by deleting
98
-
by filtering
47
-
by marking Read
99
-
by moving to inbox
48,
95
-
mass-mailings, establishing credibility
131
-
match conditions, see conditions
-
me too messages, don't send
127
-
menus, notation for
24
-
message body, see body
-
message preview pane
-
behavior
95
-
opening and closing
106
-
messages, finding 100-105
-
modifying received messages
191
-
monitor
-
mood watch
169
N
-
names
-
getting attention with
199
-
see also ambiguity, of names
-
negotiation vs. persuasion
171
-
next message
-
nicknames
-
definition of
243
-
Full Name in group nicknames
125
-
in filter conditions
40
-
No Reply Needed
118
-
notation, described
24
-
NRN
118
-
numbered outlines, dangers of
166
O
-
older versions of Eudora
23
-
ordering topics, keeping attention by
205
-
organizing
-
organizing, see also filters
-
outgoing message filters
39,
53
-
out-of-office messages
151,
223
-
overheads
23
P
-
Paid mode, description of
23
-
paper vs. email
-
filing
32
-
inconsistent presentation
177
-
persuasion vs. negotiation
171
-
speed
155
-
typography
155
-
pencil button
191
-
personal use of email
230
-
persuasion vs. negotiation
171
-
place, see ambiguity, in place
-
placeholders, see ambiguity, making references concrete
-
policies
229
-
politeness
-
corresponding with strangers
137
-
in stationery
141
-
thank you/you're welcome
119,
136
-
Ponzi scheme
129
-
preview pane, see message preview pane
-
prewritten responses, see stationery
-
prioritizing
-
benefits of
29
-
see also organizing
-
priority levels
-
getting attention with
200
-
policy
227
-
potential futility of using
200
-
privacy, internal policies
230
-
pronouns, see ambiguity, of pronouns
-
pyramid scheme
129
Q
-
questions
-
implied
139
-
one per message
205
-
rhetorical
120
-
quoted material, see quotes
-
quotes
R
-
regexp
-
definition of
245
-
where to find further information
42
-
reply to sender only
122
-
responding
-
after reading all
140
-
automatically, see auto-responders
-
policy for speed
228
-
remembering to
140
-
to
-
when to
136
-
with only selected text
210
-
responses
-
courtesy
139
-
discouraging closing comments
118
-
discouraging with formality
117
-
prewritten, see stationery
-
rhetorical questions
120
S
-
searches, saving
105
-
security
219
-
servers, policy on personal use
232
-
short verbal utterances
173
-
shortening
-
signal words
-
signatures
-
policies
227
-
showing status with
212
-
signaling end of message with
212
-
smileys, see also emoticons
-
software, determining correspondent's
178
-
spam, see junk email
-
speech disfluencies, see um and uh
-
speech vs. email
-
spell-checking
212
-
Sponsored mode, description of
23
-
stationery
-
definition of
141
-
for
-
organization-wide
220
-
status 211-213
-
language
211
-
showing explicitly
212
-
Stopping Spam (book)
136
-
strangers, messages from
137
-
strip formatting button
181
-
styled text
-
perceived idleness
180
-
stripping
180
-
subject
-
getting attention with
196
-
repeat in body
161
-
signal words
196
-
voting
129
-
summarizing to keep attention
206
-
suppressing addressee list
123,
125,
202
T
-
telephone vs. email
176,
232
-
templates, see stationery
-
terminology, about
24
-
testing filters
56
-
text-to-speech processors
170
-
thank you
119,
136
-
TIA
120
-
time, see ambiguity, in time
-
To: header, signaling importance with
197
-
to-do items
-
hiding finished messages
47
-
organizing by label
47
-
organizing by mailbox
48
-
toolbar, modifying 95-98
-
training
224
V
-
vacation messages
-
versions, see Eudora versions
-
viruses
-
chain letters
129
-
hoaxes
130
-
preventing
188
-
virus-checkers
219
-
visual aids
23
-
visually impaired correspondents
170
-
voice vs. email, see speech vs. email
-
voting
129
W
-
ways to look stupid
114,
124,
127,
130,
133,
137,
140,
152,
156,
159,
204
-
whitespace, in HTML messages
182
-
windows
-
customize toolbar
97
-
Filter Window
37
-
making smaller
105
-
word unwrapping, see unwrapping text
-
word wrapping
189
-
writing, nonstandard
174
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